Returns & Exchanges at SHIMA

We want you to love your SHIMA pieces, which is why we offer a 30-day return policy for all items in their original, unworn condition with tags attached. Simply follow our streamlined process to receive a full refund or exchange for a different size.

Return Process

• 1.
  Initiate Your Request

  Log into our online portal with your order number and email address to select the items you wish to return.

• 2.
  Prepare Your Package

  Place the items in their original packaging and secure the prepaid shipping label provided in your confirmation email.

• 3.
  Drop Off Your Return

  Hand your package to the designated courier or drop it off at any authorized collection point in your area.

• 4.
  Receive Your Refund

  Once our quality team inspects the items, your refund will be processed to your original payment method within 5-7 business days.