Frequently Asked Questions
Everything you need to know about your SHIMA shopping experience.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As SHIMA offers both tailored and oversized fits, we recommend checking the individual garment dimensions to ensure your perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small shipping fee depending on your location.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days. You will receive a tracking number as soon as your order ships.
What payment methods do you accept?
SHIMA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, quality and ethics are at the heart of SHIMA. We use organic cotton, recycled polyester, and responsibly sourced wool. Detailed material compositions are listed on every product description page.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.